Privacy Policy

Last Updated: 23 September 2026

Welcome to Soharshi. We respect your privacy and are committed to protecting the personal information you provide while using our website, products and services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Email address
• Phone number
• Shipping and billing address
• Account information
• Order and purchase information
• Product reviews and ratings you submit
• Information you provide when contacting customer support

2. Payment Information

Payments made through our website may be processed using third-party payment service providers such as Razorpay.

Payment processing may require information necessary to complete and verify your transaction. Payment credentials such as card or banking details are handled by the applicable payment service provider according to its own privacy and security policies.

3. How We Use Your Information

We may use the information we collect to:

• Process and deliver your orders
• Manage your customer account
• Provide customer support
• Process returns, cancellations and related requests
• Send important order and service notifications
• Respond to enquiries and requests
• Improve our website, products and customer experience
• Prevent fraud, abuse or unauthorized activity
• Comply with applicable legal requirements

4. Account Information

If you create an account on Soharshi, information associated with your account may be used to provide account-related features such as order history, saved information and customer support.

5. Cookies and Similar Technologies

Our website may use cookies, browser storage or similar technologies to support website functionality, remember preferences and improve your browsing experience.

Third-party services used by the website may also use cookies or similar technologies according to their own policies.

6. Firebase and Third-Party Services

Soharshi may use services provided by third-party technology providers, including Firebase, for features such as authentication, database functionality, storage and website operations.

These services may process information according to their respective terms and privacy policies.

7. Sharing of Information

We do not sell your personal information as a business practice.

Information may be shared with service providers when necessary to operate the website, process payments, deliver orders, provide technical services, prevent fraud or comply with applicable laws.

8. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal obligations.

10. Your Choices

You may contact us regarding personal information associated with your account or orders. Where applicable, we will consider requests to access, correct or update your information, subject to legal and operational requirements.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us